Returns & Refunds Policy

Due to the perishable nature of our artisanal cakes and confectionery, we are unable to accept returns on food items unless they are damaged or incorrect upon arrival. We strive for perfection in every bake and ask that you inspect your order immediately upon receipt to ensure complete satisfaction.

Return Process

• 1.
  Contact Our Team

  Notify us of any issues within 24 hours of delivery by emailing our customer service team with your order number and details of the concern.

• 2.
  Provide Photographic Evidence

  To help us resolve the matter quickly, please include clear photographs of the product and the packaging if there is visible damage.

• 3.
  Assessment and Approval

  Our pastry team will review your claim and, if verified, will authorize a replacement or a full refund to your original payment method.

• 4.
  Collection or Disposal

  Once your claim is processed, we will advise whether the item should be disposed of or if we will arrange a collection for quality control purposes.